Onsite - IT - ERP / CRM - Direct Placement - Job ID: 24-08949
Position: Sr. Manager, Salesforce
Location: Houston, TX 77058 (Hybrid)
Duration: Direct Hire
Work Authorization: US Citizen, Green Card, or Authorized to work in the US
Position Summary:
The Sr. Manager, Commercial Operations role has the primary enterprise accountability of the organization's Customer Relationship Management (CRM, Salesforce) platform, data integration (with ERP systems) and analytics to drive value for business stakeholders by providing strategy, leadership and direction. This includes project management, ongoing maintenance, demand management for enhancements, and execution of related programs and practices that drive measurable business outcomes. This role also involves leading and managing a global team and building relationships and trust with key business leaders in this area to ensure alignment on strategy, prioritization, and execution in order to ensure that the architecture, development, design, implementation, testing and support of these commercial initiatives meet strategic business objectives.
General Responsibilities:
- Partner with the key business leaders in the Sales, Marketing, Pricing, Business Development and Contracting teams and help define the vision, strategy and associated practices for the CRM application and other interfacing systems and ensure alignment with best practices
- Collaborate with cross-functional teams to help integrate CRM strategies with broader business objectives
- Drive all phases of delivery and support lifecycle including requirements, design, development, testing, implementation, testing and support
- Understand and manage enablement of commercial processes including market access, pricing, contracting, patient services.
- Advise, mentor and guide the Commercial team on all technical matters and best practices as they pertain to ongoing projects and other operational activities
- Proactively build good working relationships with both business and technology team members and management and have a sound understanding of key commercial processes
- Manage all aspects of ongoing maintenance operations and project execution, including on-time and on-budget delivery, efficient resource allocation and maximization of ROI
- Manage the Commercial team to help foster a culture of excellence, innovation, and continuous improvement
- Manage vendor and partner relationships, ensuring the selection of the best tools, technologies, and services to support CRM objectives
Leadership Skills
- Demonstrated leadership: Proven track record of leading complex, multidisciplinary talent teams in new endeavors and delivering solutions. Ability to balance team and individual responsibilities, build teams and consensus, get things done through others not directly under their supervision, and work ethically and with integrity.
- Excellent business acumen and interpersonal skills: Able to work across business lines at a senior level to influence and effect change to achieve common goals.
- Communication and storytelling: Creating consistent value-oriented storylines for better understanding and execution of the Strategy. Ability to effectively drive business, culture and technology change in a dynamic and complex operating environment (e.g., conveying information to diverse audiences in a way that is easily understood and actionable). Comfort with public speaking and the ability to creatively and concisely express ideas to business and technical audiences.
- Influencing and emotional i;ntelligence by asserting ideas and persuading others to gain support across an organization or to adopt new behaviors. Ability to explain digital concepts and technologies to business leaders, and business concepts to technologists.
- Creative and critical thinking, and outstanding analytical and problem-solving abilities: Familiarity with business information generation and analysis methods (for example, framing new concepts that spur use case ideation for business participants and brainstorming with business users about future product and services).
- Collaboration: For example, fostering group problem solving and solution creation with business and technical team members.
- Relationship management: For example, creating relationships and building trust with internal and external stakeholders quickly.
- Talent Development: Build and develop talent that is aligned with organizations mission, values and pillars.
Skills and Experience:
- Minimum 7-10 years of progressive IT experience, with a focus on commercial operations and CRM applications (Salesforce, CPQ, Pricing tools, etc.)
- Proven expertise in CRM and related tools but at the same time be able to understand broader technologies including ERP, business intelligence, cloud computing, AI, etc.
- Demonstrated experience and success engaging with assigned enterprise business functions to understand and articulate the business requirements as well as IT capabilities and requirements
- Proven track record in Global IT leadership at the Manager or Sr. Manager level or higher
- Experience in successfully executing programs and building partnerships that meet the objectives of excellence in a dynamic business environment
- Strong business orientation with broad experience in this or relevant industries
- Strong problem solving and decision-making skills with excellent written and verbal communications skills; Superb leadership, communication, and interpersonal skills and an ability to function in a collaborative way and build trust
- Superior customer orientation, including an understanding of the advantages of partnering and alliance building (both internal and external to the enterprise)
- Possess the highest personal and professional standards and integrity
Education:
- Minimum 7-10 years of progressive IT experience
- Bachelors Degree in any field or equivalent experience
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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