Revenue Agent Lead Worker (2024)

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Recruitment began on August 21, 2024

This position acts as a lead worker that is responsible for performing the most complex front counter activities and functioning as a lead worker for various front counter staff throughout the state. This position is responsible for work related to the management of district office front counter operations including preparing staffing schedules, reviewing staff work, providing in-person assistance to customers, processing payments, balancing cash registers, performing cash drawer audits and educating taxpayers and department staff. This position is primarily responsible for answering the most difficult questions about individual income tax, sales tax, employer withholding, related tax credits, and working with customers who owe back taxes or statewide debt.

The position will provide training in a variety of tax areas for customer assistance and use of tax systems to front counter staff. The work involves extensive in person with some phone contact (inbound and outbound) which requires independent judgement and decision-making ability with a broad knowledge of all tax compliance. This list is illustrative and not all inclusive. The work is performed under general supervision of the Taxpayer Assistance supervisor.

We invite you to discover what makes DOR such a great place to work.

Join a team that promotes strong collaboration and provides opportunities for growth and professional challenge.
Enjoy a robust training culture with a focus on professional development and career enhancement.
Work independently with opportunities for collaboration with other members of leadership and staff.
We support a healthy balance between your personal and professional life.

Benefits include:

40-hour work week, Paid Time Off: 3.5 weeks of vacation, 9 paid holidays, and ample sick leave
Excellent and affordable health care benefits
4 hours of professional development time each month to learn and grow
One of the best retirement systems in the country; see State Pension Funding
Employee Assistance Program: provides State of Wisconsin employees and their household family members FREE and confidential support 24 hours a day, seven days a week, for a variety of issue.

Salary Information

Starting salary will be between $ 26.87/hour and $36.72/hour per hour depending on experience and qualifications. Current state employee pay will be based on the rules of the State Compensation Plan. A 12-month probationary period may be required. This classification is in pay schedule/pay range 07-03. A twelve-month probationary period may be required.

Job Details

The department will conduct a criminal background check, fingerprint check and tax compliance check on all finalists.

Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Qualifications

Please address the following in your résumé and/or letter of qualifications.

Minimally qualified candidates will have each of the following:

Experience providing customer service by phone, in writing and/or in person
Experience explaining complex information
Experience handling difficult or escalated customers in-person interactions
Experience working with policy, procedure, laws and/or regulations.

Well-qualified candidates will have all of the above plus 2 of the following:

Experience working with lottery and/or tax laws (e.g., income, sales, withholding, excise)
Experience approving and/or reviewing work for quality
Experience leading teams or projects
Mentoring/Training experience

How To Apply

Apply online at https://wisc.jobs/Pages/Agency/DOR.aspx?unit=56600! Once there, search for the Revenue Agent 4 (Lead Worker Front Counter) position at the Department of Revenue to view the complete opening and apply for this job.

The Department of Revenue is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce.

Questions about this position can be directed to Wanda Anthony, Human Resources Specialist Senior, via email at Wanda.Anthony1@wisconsin.gov.

Deadline to Apply

All materials must be submitted via https://wisc.jobs/ before 11:59 p.m., Tuesday, September 3, 2024.

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