Customer Service Rep I
PENNYMAC Fort Worth, TX
Security verification
PENNYMAC Fort Worth, TX
2 weeks ago
See who PENNYMAC has hired for this role
PENNYMAC Fort Worth, TX
2 weeks ago
See who PENNYMAC has hired for this role
Security verification
Save job
Welcome back
Sign in to save Customer Service Rep I at PENNYMAC.
- Report this job
PENNYMAC provided pay range
This range is provided by PENNYMAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$36,000.00/yr - $45,000.00/yr
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day Pennymac is looking for solution-focused, patient, and proactive listeners to join our Customer Service team. Taking care of our customers is at the core of every decision we make. Customer Service Representatives (CSRs) answer customer inquiries and resolve requests politely and timely. Additionally, CSRs have the opportunity and are expected to cross-sell Pennymac products to existing qualified customers. All CSRs are provided training support through dedicated coaches and a structured internal training program to ensure professional success.
The CSR role is a full-time hourly position starting at $20/hour with a performance incentive plan to potentially earn an extra $400-$500+ per month . Pay ranges provided on job boards (e.g., Indeed, LinkedIn) may not accurately reflect Pennymac's compensation for this role.
As a Customer Service Representative , You Will
- Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment
- Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents
- Conduct research to resolve and respond to customer inquiries accurately
- Interact cross-departmentally to resolve customer requests, including escalations
- Perform other related duties as assigned
- Demonstrate behaviors that are aligned with the organization’s desired culture and values
Training
- Structured 8 week training is provided in office and full attendance is a condition of employment
- Direct coaching and support is provided throughout training to improve skills and build confidence and independence in the CSR role
- Training is typically conducted Mon-Fri from 7:00 am - 4:00 pm PST
Post-Training ScheduleCSRs will be assigned one of the below standard shifts:
- 6:00 am - 3:00 pm PST Only
- 7:00 am - 4:00 pm PST & CT
- 8:00 am - 5:00 pm PST & CT
- 9:00 am - 6:00 pm PST & CT
Overtime Requirements
- Normally 2 half-day shifts on Saturdays each month
- An additional hour during peak call volume days (e.g., Mondays, mid-month, end of the month)
What You’ll Bring
- Demonstrate patience, kindness, and understanding for customers during all interactions
- Easily navigate multiple screens, find relevant data, and communicate clearly to customers
- Computer proficiency, including Word and Excel
- Deliver timely and accurate information in a fast-paced environment
- Critically think with strong negotiation and problem solving skills, mathematical aptitude, and sound judgment
- Make decisions independently within set policy and procedures
- Mortgage and/or financial services industry experience is a plus
- Bi-lingual Spanish is a plus; additional per-call compensation may apply
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursem*nt
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
- Lower in range - Building skills and experience in the role
- Mid-range - Experience and skills align with proficiency in the role
- Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $36,000 - $45,000
Work Model OFFICE
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Financial Services
Referrals increase your chances of interviewing at PENNYMAC by 2x
See who you know
Get notified about new Customer Service Representative jobs in Fort Worth, TX.
Sign in to create job alert
Similar jobs
-
Customer Service Specialist II - CSC (Fort Worth Location)
Customer Service Specialist II - CSC (Fort Worth Location)
North Texas Tollway Authority
Fort Worth, TX
-
Customer Service Representative
-
Customer Care Advocate
Customer Care Advocate
Braintrust
Dallas-Fort Worth Metroplex $16.00 - $29.00
-
Work From Home Customer Service At Appleton & Associates, Inc.
Connexzia
Fort Worth, TX
-
Work From Home Customer Service At Appleton & Associates, Inc.
Connexzia
Arlington, TX
-
Call Center Representative - Roadside Assistance - Remote
Call Center Representative - Roadside Assistance - Remote
AAA Auto Club Enterprises
Coppell, TX $18.85 - $20.74
-
Customer Relations Representative - State Farm Agent Team Member
Customer Relations Representative - State Farm Agent Team Member
State Farm Agent
North Richland Hills, TX $15.00 - $20.00
-
Customer Service Representative - $18.00 per hour
Customer Service Representative - $18.00 per hour
ecocareers
Burleson, TX $16.00 - $18.00
-
Customer Service Representative
Customer Service Representative
Zoom Drain
Fort Worth, TX
-
Customer Experience Specialist
Customer Experience Specialist
Serenity Healthcare
Fort Worth, TX
-
Customer Service Rep
Customer Service Rep
DB Schenker
Fort Worth, TX
-
Customer Service Rep (CSR) - Aero-Glen International
Customer Service Rep (CSR) - Aero-Glen International
WENCOR
Fort Worth, TX
-
Call Center Representative
Call Center Representative
Serenity Healthcare
Fort Worth, TX
-
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
State Farm Agent
Fort Worth, TX
-
Customer Service Representative | Call Center
Customer Service Representative | Call Center
TERRA Staffing Group
Fort Worth, TX
-
Sr. Customer Care Advocate I - Fort Worth, TX
Sr. Customer Care Advocate I - Fort Worth, TX
Alcon
Fort Worth, TX
-
Entry Level Customer Service - Remote
Entry Level Customer Service - Remote
Skyline Recruiting
Fort Worth, TX
-
Customer Service Specialist- Series 7
Customer Service Specialist- Series 7
Innova Solutions
Irving, TX $25.00 - $30.00
-
Guest Service Rep
Guest Service Rep
Raymond Management Company
Fort Worth, TX
-
Call Center Agent
Call Center Agent
Serenity Healthcare
Fort Worth, TX
-
Customer Service Representative (Ft Worth, Texas, United States, 76117)
Customer Service Representative (Ft Worth, Texas, United States, 76117)
Mohawk Industries
Haltom City, TX
-
Floating Teller/Customer Service Representative
Floating Teller/Customer Service Representative
PlainsCapital Bank
Fort Worth, TX
-
Customer Service Rep
Customer Service Rep
Lever Middleware Test Company 2
Arlington, TX
-
Customer Success Specialist
Customer Success Specialist
Buxton
Fort Worth, TX
-
Customer Service Representative
Customer Service Representative
Serenity Healthcare
Fort Worth, TX
-
Customer Service Representative
Customer Service Representative
Lever Middleware Test Company 2
Arlington, TX
-
Customer Service Representative
Customer Service Representative
Composites One
Fort Worth, TX
People also viewed
-
Customer Service Representative for Busy Multi-Dealership BDC
Customer Service Representative for Busy Multi-Dealership BDC
Hiley Cars of Huntsville
Fort Worth, TX
-
Customer Service Representative for Busy Multi-Dealership BDC
Customer Service Representative for Busy Multi-Dealership BDC
Hiley Cars of Huntsville
Fort Worth, TX
-
Customer Service Representative for Busy Multi-Dealership BDC
Customer Service Representative for Busy Multi-Dealership BDC
Hiley Cars of Huntsville
Fort Worth, TX
-
Customer Service Representative for Busy Multi-Dealership BDC
Customer Service Representative for Busy Multi-Dealership BDC
Hiley Cars of Huntsville
Fort Worth, TX
-
Customer Service Representative for Busy Multi-Dealership BDC
Customer Service Representative for Busy Multi-Dealership BDC
Hiley Cars of Huntsville
Fort Worth, TX
-
Customer Service Representative for Busy Multi-Dealership BDC
Customer Service Representative for Busy Multi-Dealership BDC
Hiley Cars of Huntsville
Fort Worth, TX
-
Customer Service Representative for Busy Multi-Dealership BDC
Customer Service Representative for Busy Multi-Dealership BDC
Hiley Cars of Huntsville
Fort Worth, TX
-
Customer Service Representative
Customer Service Representative
CVS Health
Arlington, TX
-
Customer Service Call Center Manager
Customer Service Call Center Manager
G.L. Hunt Foundation Repair
Fort Worth, TX $35,000.00 - $50,000.00
-
Receptionist/Customer Service Representative
Receptionist/Customer Service Representative
I-20 Animal Medical Center
Arlington, TX $14.00 - $16.00
Similar Searches
- Medical Clerk jobs 59,336 open jobs
- Customer Service Representative jobs 203,603 open jobs
- Head jobs 1,135,865 open jobs
- Analyst jobs 760,055 open jobs
- Client Relations Representative jobs 53,759 open jobs
- Customer Service Account Representative jobs 1,198 open jobs
- Telesales Representative jobs 107,410 open jobs
- Customer Service Sales Representative jobs 202,009 open jobs
- New Business Development Executive jobs 7,985 open jobs
- Lead Customer Service Representative jobs 80,951 open jobs
- Senior Materials Analyst jobs 1,664 open jobs
- Call Center Customer Service Representative jobs 145,238 open jobs
- Customer Care Professional jobs 111,461 open jobs
- Corporate Social Responsibility Manager jobs 1,707 open jobs
- Customer Care Representative jobs 110,684 open jobs
- Church Planter jobs 152 open jobs
- Support Representative jobs 143,836 open jobs
- Service Center Representative jobs 83,302 open jobs
- Call Center Representative jobs 77,033 open jobs
- Bilingual Customer Service Representative jobs 148,004 open jobs
- Phone Representative jobs 59,009 open jobs
- Appointment Setter jobs 69,299 open jobs
- Salesperson jobs 273,487 open jobs
- Personal Account Manager jobs 6,493 open jobs
- Mail Administrator jobs 12,688 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More