Dissertations / Theses: 'First National Bank of Chicago' – Grafiati (2024)

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Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, February 2002.
Includes bibliographical references (leaves 132-134).
This thesis presents the organizational model of a hypothetical national black bank holding company, the First Nubian National Bank, as an agent of constructive consolidation and enhanced capital market efficiency within the industry of historically black-owned banks (HBBs). In the U.S., the history of slavery, segregation and legal discrimination against African-Americans drove the creation of several parallel service industries for Black consumers who were refused service by whites. Although "Free persons of color" had been involved in banking since the 1600s, the U.S. Congress actually created the Black banking industry by chartering the Freedman's Bank in 1865. The magnitude of Freedman's nationwide failure in 1874 led to the development of a fragmented black banking industry made up of many small, community-based institutions located throughout the southern United States and in most major urban clusters. Between 1888-1930 at least 134 such institutions were founded in the U.S. Today only 55 remain of which 38 are commercial banks. The pace of consolidation has been quickened first by integration, then by significant customer defections to larger, major-market banks, and most recently by the rapidly changing competitive nature of the banking industry. Recently HBBs have been plagued by high transaction costs, unusually high non-interest expense, and little financial innovation. This thesis analyzes how a national bank holding company could resolve these issues by leveraging the cost structure of larger, major market banks to capture synergies and economies. The model can help affiliated HBBs improve their operating efficiency, their delivery of products and services, and the overall performance of their roles as financial intermediaries in the capital market systems of their target communities.
by F. Joseph Rogers.
S.M.

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This research investigates the relationship between innovation and leadership in First National Bank in South Africa. In an information age paradigm, innovation is a key driver of organisational success. Innovation allows an information age company to create a sustainable competitive advantage over its competitors. First National Bank (FNB) has recognised the need for innovation and measures the amount of innovation generated in each business unit on an annual basis. Leadership is a key factor influencing innovation in large, multi-segment organisations, particularly transformational leadership. Large multi-segment organisations often have multi-functional teams and transformational leadership of these teams more effectively promotes innovation. Large multi-segment organisations also often have complex decision making processes. Transformational leadership ensures optimal innovative decisions rather than adequate decisions are reached. FNB is a multi-segment organisation comprising ten business units each headed by a Chief Executive Officer (CEO). The relationship between the level of innovation being generated annually by each business unit and the leadership style of the business unit CEO formed the focus of this research. The Multifactor Leadership Questionnaire was used to gather information on the leadership style of each CEO's. Data on the level of innovation within each of these business units was supplied by First National Bank. Data was statistically analysed against the innovation generated by each business unit using correlation analysis. Most of the results testing the relationship between transformational and transactional leadership and innovation were found not to be significant. This contradicts the theory which suggests a positive relationship between transformational leadership and innovation.

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This research considers how competencies are developed that allow for a firm to explore. Limited empirical studies exist on how these competencies are developed and how they evolve. Utilising a single case study research methodology approach, this research looks at a single case event at South Africa’s third biggest bank, First National Bank (FNB). In 2012, FNB was awarded the title of Most Innovative Bank in the World at the 2012 BAI –Finacle Global Banking Innovation Awards, recognising their contributions to radical banking solutions. Considering only one such innovation, the Smart Device offering, this research places into context how FNB have evolved the competencies to radically innovate in a world of scarce resources. The fundamental outcome of this research is that competencies take considerable time and resources to develop and as such, firms must make intelligent choices about their strategic competitive path. The research also highlights that the competency to explore requires a coalesce of many factors that when aligned with that strategic path, ready the firm to execute on opportunities that are outside of their relevant knowledge distant domain. FNB’s “customer eco-system” model has ensured congruence with existing competencies and upstream processes while engaging their employees in natural collaboration across business units. This research considers these and other factors that have led FNB to position themselves for exploration.
Dissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
unrestricted

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This thesis focuses on the financial careers of Lionel and Barron Jacobs in Tucson, Arizona, from 1867 to 1913. As early merchants, the Jacobs brothers discovered that cash and credit were scarce in the region, and in 1870 opened a money exchange and lending business. Then in 1879, the Jacobs brothers opened the Pima County Bank to serve the increased economic activity caused by the Tombstone silver discoveries. Mastering the details of banking, they developed management skills and insights. They organized and operated the First National Bank of Tucson (1882-1885), the Bank of Tucson (1885-1887), the Consolidated Bank of Tucson (1887-1890), and the Arizona National Bank (1890-1913). At retirement the Jacobs brothers were among the preeminent financiers of Arizona. A study of their banking experience provides a valuable perspective on the economic growth of southern Arizona during the late nineteenth century and mirrors the problems that bankers faced on remote frontiers.

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Thesis (MBA)--Stellenbosch University, 2008.
ENGLISH ABSTRACT: Within a highly regulated industry such as banking, learning takes place not only tobetter equip staff to deal with problems which may cross their paths, but to enablethem to develop and grow into new roles within the bank.In addition to the regulation in the industry, there is also legislation goveming thelearning providers within the industry. These learning providers have to abide bymultiple rules and regulations set out by the Skills Development Act and the BankingSector Training Authority, which grants accredited training-provider status to in-houselearning departments of the various banks. With all the reports and returns that nowhave to be submitted to the Department of Labour, and the Skills Development levythat is paid to the South African Revenue Service, businesses are turning theirattention to the amount of money actually being spent on training, and are starting toask pertinent questions about the impact of learning.To answer these questions, the learning strategies that organisations adopt in orderto become learning organisations need to be scrutinised and analysed, beforemoving on to how the measurement of retum on investment in learning can bedetermined and integrated into the balanced scorecard measurement for learningand growth.In the course of this study, the issues mentioned above will be discussed from ageneric, theoretical point of view, before applying them specifically to the case of FirstNational Bank.
AFRIKAANSE OPSOMMING: In 'n hoogs gereguleerde bedryf soos die bankwese, vind leer nie net plaas ompersoneel beter toe te rus om probleme te hanteer wat oor hulle pad kan kom nie,maar ook om personeel nuwe rolle binne die bank te laat ontwikkel en aanneem.Bo en behalwe die regulasies van die bedryf, is daar ook wetgewing ingevolgewaarvan verskaffers van opleiding binne die bedryf moet optree. Hierdieopleidingsverskaffers moet aan verskeie reels en regulasies valdoen soos neergeledeur die Wet op Vaardigheids-ontwikkeling en die sektorale onderwys- enopleidingsowerheid vir die bankwese (BANKS ETA), wat geakkrediteerdeopleidingsverskafferstatus aan interne opleidingsdepartemente van die verskillendebanke toestaan. Met al die verslae en opgawes wat deesdae aan die Departementvan Arbeid verskaf moet word sowel as die vaardigheidsontwikkelingsheffing wat aandie Suid-Afrikaanse Inkomstediens betaal moet word, word ondernemings al hoemeer bewus van die hoeveelheid geld wat hulle aan opleiding bestee, en begin vrahulle al hoe meer tersaaklike vrae oor die impak van opleiding.Om hierdie vrae te beantwoord, moet 'n mens die leerstrategiee wat organisasiesaanvaar ten einde leerorganisasies te word, onder die loep neem en ontleed. Hiernakan die aandag verskuif na die wyse waarop die meting van opbrengs op beleggingin opleiding bereken en geintegreer kan word by die gebalanseerde-telkaartmetingvan leer en groei.In hierdie studie word bogenoemde sake uit 'n generiese, teoretiese hoek bespreekvoordat dit meer bepaald op Eerste Nasionale Bank toegepas word.

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Magister Commercii - MCom (Business and Finance)
The dawn of democracy in South Africa (SA) in 1994 i.e. post-apartheid era camewith inherent societal gender deficiencies and in all Sectors of the SA economywomen experienced challenges. Specifically in the Banking Sector women wereunder represented in leadership and executive positions. The legal frameworkchanged to correct the inequalities of the past resulting in various chartersencouraging the private and public sector to transform.

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In many industries, service is the critical determinant of success or failure. Service failure is almost inevitable, and this has the potential for the organisation to lose its customer. However, if implemented successfully, Service Recovery can rectify the breakdown in service, and turn angry, frustrated customers into loyal ones. Service Recovery is vital for profitability, especially for companies operating in the services market, like First National Bank (FNB). Unfortunately, few service firms know how satisfied customers are with their Service Recovery efforts, and FNB is no exception. This study attempted to rectify the situation, to ensure that the bank does not fail its customers a second time. The major focus of the study is to assess client satisfaction with Service Recovery (SR) from FNB. By using the RECOVSAT instrument (developed by Boshoff in 1999), the study aims to establish how effective FNB was in terms of the six dimensions of SR, namely communication, empowerment, feedback, atonement, explanation, and tangibles. The relationship between each of the dimensions and customer satisfaction, as well as between customer satisfaction and loyalty, was measured, and a hypothesis for each relationship rejected or accepted. The empirical results show that, from 702 complainants, a RECOVSAT score of 68% was computed, which could be regarded as only satisfactory. The dimensions of communication, explanation, atonement, and empowerment, had the strongest positive correlation with customer satisfaction, while feedback and tangibles, although positively correlated, were not statistically significant, and thus not as important as the first four dimensions. FNB performed best on tangibles (81%), then communication (75%), explanation (70%), atonement (68%), empowerment (62%), and lastly feedback (51%). The study reinforced the view that customer satisfaction is positively related to loyalty. Other findings were that, administration and errors were the most frequent complaints, followed by pricing, fees, and interest, while time delays/waiting were the third most numerous. Over 54% of complainants had been with the bank for over 10 years, which could be a problem if the customers had left the bank, as the profitability of a customer generally increases with time. Age and gender did not appear to be factors that influenced behaviour of complainants. In terms of the managerial implications, it is recommended that FNB implement a Customer-Complaint-Handling (CCH) system that is both national and inter-group. The bank should also focus on empowering employees, improving communication skills, explaining to customers why the problem occurred, apologising, and offering some atonement. By adopting the recommendations, FNB should improve their service recovery, and as a consequence, their customer satisfaction and loyalty, and profitability should also increase.

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This thesis draws on David Harvey’s concept of “accumulation by dispossession” and an international political economy (IPE) approach centred on the institutional arrangements and power structures that privilege certain actors and values, in order to critique current capitalist practices of primitive accumulation by the global corporate extractive industry. The thesis examines how accumulation by dispossession by the global extractive industry is facilitated by the “free entry” or “free mining” principle. It does so by focusing on Canada as a leader in the global extractive industry and the spread of this country’s mining laws to other countries – in other words, the transnationalisation of norms in the global extractive industry – so as to maintain a consistent and familiar operating environment for Canadian extractive companies. The transnationalisation of norms is further promoted by key international institutions such as the World Bank, which is also the world’s largest development lender and also plays a key role in shaping the regulations that govern natural resource extraction. The thesis briefly investigates some Canadian examples of resource extraction projects, in order to demonstrate the weaknesses of Canadian mining laws, particularly the lack of protection of landowners’ rights under the free entry system and the subsequent need for “free, prior and informed consent” (FPIC). The thesis also considers some of the challenges to the adoption and implementation of the right to FPIC. These challenges include embedded institutional structures like the free entry mining system, international political economy (IPE) as shaped by international institutions and powerful corporations, as well as concerns regarding ‘local’ power structures or the legitimacy of representatives of communities affected by extractive projects. The thesis concludes that in order for Canada to be truly recognized as a leader in the global extractive industry, it must establish legal norms domestically to ensure that Canadian mining companies and residents can be held accountable when there is evidence of environmental and/or human rights violations associated with the activities of Canadian mining companies abroad. The thesis also concludes that Canada needs to address underlying structural issues such as the free entry mining system and implement FPIC, in order to curb “accumulation by dispossession” by the extractive industry, both domestically and abroad.

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M. Tech. Business Administration
Leadership and management style play a crucial role in an organization, yet not all leaders and managers are good. The purpose of this study was to investigate the dominant leadership and management style at First National Bank (FNB) in Gauteng. A quantitative, sample-based research method was used. An MLQ questionnaire instrument was used to collect data. A random sample comprising 150 FNB managers was selected. Of the 150 questionnaires distributed, 69 were completed which comprises 46% of the population. SAS Software version 9.2 was used to describe and cluster respondents & biographical variables. The General Linear Model was used to test the effect of each demographic variable.

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Change is invariable and continuous, and has become inevitable in almost every sphere of business. The FNB Namibia operates in a highly vibrant competitive environment that is influenced by external and internal change drivers, and has not been resistant to any forces of change. This study was conducted to examine the relationship between corporate culture and organisational change of FNB Namibia. In this study corporate culture is the independent variable while organisational change is the dependent variable under the investigation. The data were collected through the questionnaires distributed to the staff members of the bank. A total of 50 questionnaires were administered, 33 of the questionnaires were correctly completed and returned. The findings showed that there is a relationship between corporate culture and organisational change. The findings also showed that the dominant existing organisational culture at the bank is hierarchy culture. Even though hierarchy culture is found to be the dominant organisational culture of the bank, the findings however, further revealed that the bank has adopted all four types of organisational culture. The study also found that different types of organisational culture have different levels of perceptions towards organisational change.
Business Management
M. Tech. (Business Administration)

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M.Comm.
Riding the wave of change is a challenge that companies often take on but just as often fail in. First National Bank decided to take on such a challenge when they merged with FirstRand Ltd. Moving from a second to a third wave company was a challenge not only management faced, but all the employees of First National Bank. The wave change required changes in various aspects of the company, for example management styles, company structure and culture of the company. A performance decline was experienced during the process of restructuring. Therefore management had to ensure that employees were motivated and focused throughout the period of change. However is it possible to keep employees motivated and focused? During this process of change the atmosphere among employees was tense and stressful. How does management assure their employees that the change is beneficial for them as well as for the company? Managing the change and ensuring that it is successful is a responsibility that lies heavily on management's shoulders. How does management guarantee successful change management? The aim of this study is to examine how First National Bank and FirstRand ensured a successful third wave change.

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This study has empirically analyzed the significance of emotional satisfaction in thefinancial service encounters. The specific focus of this study is around finding out if therelationship between emotional satisfaction and the following important concepts existsi.e. service quality, customer loyalty and relationship quality. Furthermore, the studyseeks to clarify the role of emotional satisfaction in predicting customer loyalty andrelationship quality. The relationship between emotional satisfaction, service quality,customer loyalty, and relationship quality as a context, was utilized, as well as data froma sample survey of 1,261 Inland West First National Retail Bank customers.The aim of this study is to establish using probable sampling technique if there are meritsin support of customer experience strategic choice within retail banking sector. A surveyapproach has considerable ability in generating answers to business questions such as thewhat? why? and how? through use of questionnaires. Interviews will also be conducted aspart of the greater FNB survey.The results showed that service quality is positively associated with emotionalsatisfaction, which is positively associated with both customer loyalty and relationshipquality. In addition, customer's feelings of enjoyment proved a best predictor of customerloyalty, while feelings of happiness served as the best predictor of relationship quality.The findings of the survey imply the need for a FNB to strategically leverage of the keyantecedents of customer loyalty and relationship quality in its pursuit of customerretention and long-term profitability
Thesis (MBA)-University of KwaZulu-Natal, Westville, 2006.

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A research report submitted to the Faculty of Commerce, University of the Witwatersrand, Johannesburg, in partial fulfument of the requirements for therequirements for the degree of Master of Commerce. November, 1996.
Increased competition from globalisation is having an increasing impact on competition withinthe South African market. This coupled with the exterrial pressures from international banks (globalisation), the emergence of non traditional players, higher demands from customers for a better deal is placing pressure on the bank's traditional means of earning income. [Abbreviated Abstract. Open document to view full version]
AC2017

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Advances in technology have changed the way business is conducted. In particular, the advent of internet/online banking in the financial sector, has revolutionised the banking industry. Despite the introduction of online banking in the 90's, the number of consumers converting to the offering has progressed slowly. There are numerous reasons for this, one of them being lack of infrastructure, high Internet costs and more importantly the mindset of the customer. Banks are competing on the basis of technology and service offering to win a sizeable share of the online market. However very little is known about the factors influencing consumer behaviour in the South African online banking market. This study aims to investigate the psychological and cultural factors influencing consumer behaviour in the online banking sector. It will also investigate the process of decision making that result in consumer behaviour outcomes in the online banking sector.
Thesis (MBA)-University of Natal, Durban, 2002.

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M.Phil.
The premise of this research study was to study the phenomenon of Enterprise Risk Management (ERM) in order to understand the processes and practices of risk management within First National Bank (FNB). Risk management became a favourite topic for discussion in the aftermath of the Global Financial Crisis (GFC). Some analysts, chief financial officers and observers have noted that risk management is to blame for the economic recession and myriad of bank failures that ensue. However, the intention of this research study was not to analyse the GFC or to devote itself entirely to defend risk management and risk managers.